How We Work
Refined from over 12 years of experience, we've honed our process for delivering full-service interior design solutions. With clear communications, accountability and transparency, our process is designed to earn your trust and to produce exceptional work.
GET TO KNOW EACH OTHER: We start by having you complete and submit our quick online DESIGN SURVEY. Then, we’ll schedule an initial complimentary consultation by phone. We’ll discuss your project goals and timeline, and determine if we are a good match for each other. If everyone agrees, we’ll schedule an in-home design consultation (usually 90 to 120 minutes with Suzanne, fees apply) to review your design needs and how we would approach your project.
MAKE IT OFFICIAL: Next, we’ll review your project’s scope, our design fees, and our contract. Your project officially begins with the receipt of the retainer deposit and the signed contract.
KICK OFF YOUR PROJECT: We’ll schedule a Trade and Planning Day to meet with you and the trades (e.g. contractor, painter, drapery designer) to walk-thru, photograph and measure your space. This is the data collecting/question-asking stage to make sure everyone is on the same page.
DEVELOP & PRESENT DESIGN CONCEPTS: Here’s where we start the creative concepts for your space and develop floor plans, elevations and mood boards. We source furnishings and materials, gather quotes and estimates, and then meet with you to present our ideas. From there, we collect your feedback, revise as needed, and confirm the final design.
PURCHASE YOUR FURNISHINGS & GOODS: As a full-service design studio, we can manage the purchasing of all of your items. We provide you with the final estimates for everything you’ve approved, collect the payment, and then begin the procurement of your items.
OFFER TRADE CONSULTING: If your project requires construction, we can provide trade consultation, providing guidance to your trade vendors. This additional service helps make sure your hired trades execute according to the design plan.
MANAGE YOUR ORDERS: We track, receive and inspect your purchases and manage any initial installations that need to happen prior to the furniture arriving. Lots of “behind the scenes” action in this phase, as we work with manufacturers, freight companies and our warehouse partners to ensure everything is just right.
INSTALL DAY (“THE BIG REVEAL”): This is day you’ve been waiting for! Our team installs your furnishings and styles your space with new accessories, your beloved keepsakes and artwork. When everything looks perfect, we walk you through your beautiful new home!
RESOLVE ANY DEFICIENCIES: Design projects have many, many moving parts and things can – and do – go wrong. Rest assured, we will work with you to correct deficiencies. This is the time to take care of anything that’s come up.
WRAP UP & CELEBRATE: We provide your final invoicing and return any remaining retainer deposit (if applicable). We’ll also use this opportunity to ask you for feedback so we can continue to improve our client experience.
If you’re ready to love your living space, let’s talk! To schedule a call, please complete our DESIGN SURVEY and we'll get right back to you!